Reliable Around-the-Clock Support
Focused support for all aspects of Cloud Management and Zimory’s solutions.
Benefit from the expertise of professionals
Our Cloud Experts have years of experience and proven expertise in Cloud Infrastructure and Operations. Our customers and partners can rely on know-how gathered from years of software development and implementation. In addition, our support team provides consulting support in all areas of Hybrid Cloud Orchestration and Integration. Questions about our solutions? We will provide comprehensive consulting and advisory services to best and most efficiently use our software platform. Together we will optimize the implementation of ECO in your IT Infrastructure.
- Technology-orientated expertise in Hybrid Cloud environments
- Graded and needs-based 24x7 support
Customized Support Levels
Zimory provides timely and constructive solutions for all aspects of Incident Management in accordance with the agreed SLA classes. All ZIMORY ECO deployments include "SLA Gold" support. If required, this can be upgraded to "SLA Platinum".
How to contact us
Our emergency service support team is available around the clock via our telephone hotline or e-mail. Customers may also contact us using the Zimory electronic ticket system. For those customers who wish to conduct first level trouble shooting themselves, Zimory has embedded relevant information about error categories within error messages and arms customers with error localization and repair information as part of the product reference materials.
Contact: +49 (0)30 609 85 07-0